Finishing off work today. Somebody sent e in the last minute an external customer and went home right afterwards. I don`t get why people think they can get away with not doing their own jobs. I`ll have to sent it on but the answer will be more like an "oops" didn`t realise.
Ah well, hope we can fix the issue of the customer. He seemed to be a nice guy who was just annoyed by being passed around.
Same also with a co-worker who had a timely escalation but is looking for someone for tomorrow to finish it. Without team leader consent it wouldn`t be possible. Damn, I feel sorry for him but these are the rules and we all getting punished by not following them.
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